NAIM GLOBAL HEALTH

Frequently Asked Questions

  • 01 Wondering about the initial steps to initiate your medical treatment journey in Turkey?

  • 02 Can I bring a companion with me?

    Absolutely! We understand the importance of having a supportive companion during your medical journey. Bringing a friend or family member is not only allowed but encouraged. A companion can provide emotional support, assist with your needs, and be a comforting presence throughout your stay.

    To ensure a seamless experience for both you and your companion, please inform us in advance about their inclusion in your travel plans. This allows us to make necessary arrangements, including accommodation and any additional requirements to make your stay as comfortable as possible.

    At Naim Global Health, we prioritize your well-being and believe that having a companion by your side contributes to a positive and reassuring medical journey.

    If you have any specific questions or need assistance in coordinating your companion's stay, feel free to reach out to us.

  • 03 When is the ideal time to plan my medical trip?

    After the health program has been tailored to your specific needs, the next step is to determine the date for your treatment. We recommend informing us at least 1 week before the desired treatment date. This advance notice allows us to efficiently plan and coordinate all necessary aspects of your medical journey.

    By providing us with a week's notice, you ensure that our team can arrange your accommodation, schedule necessary appointments, and make any additional preparations required for your stay. This proactive approach contributes to a smooth and well-organized experience during your medical trip to [Your Destination].

    For any inquiries or to begin planning your medical journey, please don't hesitate to contact us.

  • 04 What if I am in an emergency medical condition?

    In the event of an emergency medical condition, our priority is to ensure swift and efficient assistance. For emergency patients, we offer a dedicated air ambulance service to facilitate a quick transfer from the airport to the hospital. Our experienced team is equipped to manage the necessary emergency surgery and treatment processes to provide immediate care.

    In such situations, it is crucial to have health reports and a 'fit to fly' certificate readily available. These documents assist our medical team in understanding your condition and ensuring that the necessary precautions are taken during the transfer and treatment processes.

    If you find yourself in an emergency medical condition or need urgent assistance, please contact us immediately. Our team is ready to provide the support and care you require

  • 05 What can I expect during my treatment?"

    Throughout your treatment at the hospital, our dedicated staff will be by your side, providing continuous assistance, interpretation services, and facilitating transfers whenever necessary. Your well-being is our priority, and we are committed to making your experience as comfortable as possible.

    In addition to the standard services offered, we are pleased to provide additional services tailored to the needs of your accompanying relatives upon request.

    Moreover, our health assistant will be available 24/7 to assist you in all aspects related to your treatment. Whether you need support during doctor interviews, assistance with medical treatments, or help with understanding reports, your health assistant will ensure that you never feel alone during your medical journey.

    If you have any specific requests or concerns, please feel free to communicate with your health assistant at any time. Your comfort and peace of mind are of utmost importance to us

  • 06 What happens during the rehabilitation period after treatment?

    After the completion of your treatment, you will receive a comprehensive recommendation that includes all necessary medical reports and your doctor's insights on the rehabilitation process. This personalized guidance is designed to support your recovery and ensure a smooth transition post-treatment.

    Throughout the healing process in your home country, our counseling services will continue to be available to you. You can address all your health-related questions and concerns through our online Medical Tourism Support (MTS) platform. This ensures that you have ongoing access to professional guidance and assistance during the rehabilitation period.

    Your well-being is our ongoing concern, and we are committed to providing continuous support even after your treatment concludes. If you have any inquiries or need assistance during the rehabilitation phase, please feel free to connect with us through MTS or contact us directly.

  • 07 Why should I choose your company? Can't I directly contact the hospital for a lower cost?

    We understand that you may consider direct contact with hospitals for cost savings. However, it's important to note that in Turkey, hospitals often specialize in specific medical departments. Our team of experts at Naim Global Health plays a crucial role in ensuring that you receive the best and most affordable treatment.

    Here's why you should choose us:
    ⦁ Specialized Guidance: Our experts thoroughly review your medical file and advise on which hospital and specialized department are the best fit for your treatment. This ensures that you receive targeted and effective care.
    ⦁ Affordable Options: We work to find the most cost-effective options for your treatment. By leveraging our network and expertise, we can often negotiate favorable terms, ensuring that you get the best value for your healthcare investment.
    ⦁ No Additional Cost: Importantly, our services do not add any extra cost to your treatment. The price you receive through Naim Global Health is directly negotiated with the hospital, ensuring a discounted and competitive rate. Our fees are covered by the hospital for marketing their services and consistently serving their patients throughout the year. The difference is, with us, you have the assurance that you're making the right choice.
    ⦁ Avoiding Mistakes: Going directly to a hospital might lead you to a facility that may not specialize in your required treatment, potentially affecting the outcome. Our guidance ensures you make an informed decision and receive the best care.

    Choosing Naim Global Health means having a dedicated team committed to your well-being and ensuring that you navigate the complexities of medical treatment in Turkey with confidence

  • 08 Do the doctors & medical staff speak English?

    Yes, all our partner hospitals boast a proficient English-speaking medical staff. Additionally, we provide interpreters to assist patients who communicate in French, Arabic, Russian, and Spanish.

    I have a “special requirement”
    Certainly! After consulting with us, we strive to accommodate all special requirements whenever feasible. Please inform us of any specific needs you may have, allowing us to make suitable arrangements for your comfort and care.

  • 09 What procedures are available?

    Naim Global Health offers access to a comprehensive range of world-class medical procedures in Turkey. Our services cover a spectrum of healthcare needs, from routine to intricate procedures. Some of the common procedures we handle include Cancer treatments, Knee and Hip Replacements, Bone and Spine surgeries, Heart procedures, Eye treatments, Fertility services, Kidney care, and General Health Checkups. Our network of top-tier doctors and state-of-the-art facilities ensures quality care across various medical specialties.

  • 10 Which all travel documents do I need?

    The travel documents required depend on your country of origin, citizenship, and the destination country. Generally, a valid passport is essential, and depending on the specific circumstances, a Visa may be required. Naim Global Health can assist you in the visa application process, ensuring a smooth and hassle-free experience. Our team is dedicated to supporting you with the necessary documentation for your medical journey.

  • 11 Isn’t it expensive to travel overseas for treatment?

    Contrary to common perception, the travel cost for medical treatment overseas is often negligible when compared to the substantial savings in medical expenses. Naim Global Health is committed to facilitating cost-effective healthcare solutions, ensuring that the overall financial impact is significantly outweighed by the savings achieved through our negotiated medical packages. Our goal is to make quality healthcare accessible and affordable for our clients.

  • 12 Who will be dealing with details of my case during my trip?

    Each patient at Naim Global Health is assigned a dedicated Patient Relationship Manager (PRM). Your PRM will be your main point of contact, managing all details related to your visit, ensuring a smooth journey, and overseeing your successful return and recovery. Our PRMs are committed to providing personalized support and addressing any concerns or queries you may have throughout your medical journey.

  • 13 What are the important Instructions for International Patients traveling to Turkey?

    International patients planning to travel to Turkey are required to submit a travel request form, providing crucial details such as airline information, passport details, and visa information. It is strongly recommended to keep important emergency numbers with you at all times. For financial transactions, credit cards, debit cards, and travelers' checks are secure modes of payment; however, having some local currency in hand is advisable, as cash may be required in various situations. Naim Global Health is here to assist you with the necessary preparations for your medical journey to Turkey.

  • 14 What does the cost for surgical treatment exclude?

    The cost for surgical treatment at Naim Global Health excludes:

    ⦁ Any drugs prescribed following the patient’s discharge from the hospital.
    ⦁ Any care or service relating to complications unrelated to the patient’s surgical treatment. Additional costs for such complications will be charged to the patient in accordance with the prevailing standard charges of the hospital.
    ⦁ Any service or care related to major complications during the patient’s operation, necessitating transfer to an Internal or External Specialized Intensive Care Unit. Additional costs for the treatment of such major complications will be charged to the patient in accordance with the standard charges prevailing at the time of the complication.
    ⦁ Any in-patient stays extension beyond the initially planned hospitalization period, decided upon due to medical reasons by the patient and the surgeon. Costs associated with the extension will be charged to the patient and should be settled immediately with the hospital.

    Naim Global Health prioritizes transparency and ensures that patients are well-informed about the components of their medical treatment costs.

  • 15 Can I book my own travel arrangements?

    Yes, you have the flexibility to arrange your own flight and accommodation. Once you finalize your travel details, kindly share them with us. Complimentary airport pick-up service is included, and our dedicated team will be with you every step of the way, ensuring your movement and stay are comfortable and stress-free. Naim Global Health is committed to offering personalized and seamless support throughout your medical journey.

  • 16 Do the hospitals in Turkey accept health insurance?

    If you possess health insurance that is internationally valid or recognized in Turkey, please inform the hospitals in advance. In some cases, if it is an approved insurance provider, hospitals may request you to obtain an advance payment guarantee. Coordination with your home country will be necessary in such instances. This ensures a smooth process and clarity regarding the acceptance of your health insurance during your medical treatment in Turkey with Naim Global Health.

  • 17 Can I know the doctors’ credentials?

    Yes, we provide you with the professional credentials of the doctors once you have selected the hospital and doctor for your medical treatment. Comprehensive information about the qualifications and expertise of the medical professionals will be shared with you, ensuring transparency and confidence in your healthcare decisions with Naim Global Health.

  • 18 What if something goes wrong?

    Our partnered medical centers have invested significantly, totaling millions of dollars, ensuring cutting-edge facilities and exceptional healthcare services. They are committed to maintaining the highest standards to avoid any negative impact on their reputation. Despite their dedication to successful outcomes, it's important to recognize the inherent risks in medical procedures. In the rare event of complications, rest assured that our team is steadfast in addressing concerns promptly and finding optimal solutions. Your safety and satisfaction are our top priorities, and we are unwavering in our commitment to providing unwavering support throughout your healthcare journey with Naim Global Health.

  • 19 Can I have more than one medical procedure at the same time?

    Certainly, having multiple medical procedures simultaneously is a possibility, subject to the evaluation and recommendation of your attending physician. The feasibility of combining procedures will be determined based on your specific medical condition and overall health. Additionally, undergoing multiple procedures concurrently can often result in cost savings. Our team at Naim Global Health is here to guide you through the assessment process and explore the most beneficial and cost-effective options tailored to your individual healthcare needs.

NAIM GLOBAL HEALTH

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